Who are agents in Jira Service Management? - Actonic – Unfolding your potential
We have outsourced our Atlassian licensing and services business to the newly founded Seibert Solutions GmbH. Actonic's products will be further developed under the usual name.
Become an Atlassian Knowledge Champion

Who are agents in Jira Service Management?

Agents are licensed users helping with the resolution of custom requests – appearing as issues in Jira Service Management. Agents are capable of:

  • Accessing the customer portal along with the Jira Service Management interface

  • Viewing customer portal, SLA metrics, reports, and queues

  • Accessing and editing issues in Jira Service Management as per the assignment

  • Managing content in the knowledge base

Discover our Apps for Jira and Confluence