What is a Jira Issue or Ticket? - Actonic – Unfolding your potential
We have outsourced our Atlassian licensing and services business to the newly founded Seibert Solutions GmbH. Actonic's products will be further developed under the usual name.
Become an Atlassian Knowledge Champion

What is a Jira Issue or Ticket?

An Issue in Jira is regarded as an event that should be investigated. It can also be thought of as a work item that requires addressing of some sort. In Jira Service Desk, Jira tickets entered by customers are referred to as “requests.” In Jira Software or Jira Service Desk queue, a request is referred to as the “issue.

Jira Tickets help in saving time and money as users are capable of recording all issues, communications, and notes in a single tool. Therefore, the entire team can access the same issue easily.

Discover our Apps for Jira and Confluence