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What is a Jira Issue or Ticket?
An Issue in Jira is regarded as an event that should be investigated. It can also be thought of as a work item that requires addressing of some sort. In Jira Service Desk, Jira tickets entered by customers are referred to as “requests.” In Jira Software or Jira Service Desk queue, a request is referred to as the “issue.”
Jira Tickets help in saving time and money as users are capable of recording all issues, communications, and notes in a single tool. Therefore, the entire team can access the same issue easily.