What is the difference between Jira Software and Jira Service Management? - Actonic – Unfolding your potential
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What is the difference between Jira Software and Jira Service Management?

The main differences between Jira Software and Jira Service Management are as follows
Jira software is designed specifically for software teams. With many workflow mechanisms, agile teams can create their tasks in sprints. Scrum or Kanban boards serve as an overview.

On the other hand, Jira Service Management is purpose-built for the IT and service teams. It offers them with everything needed for problem, change, and incident management. Jira Service Management features SLAs (Service Level Agreements). It is a customizable web portal for customers.