What is the difference between Jira Software and Jira Service Management? - Actonic – Unfolding your potential
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What is the difference between Jira Software and Jira Service Management?

The main differences between Jira Software and Jira Service Management are not always entirely obvious, after all, both tools offer the same look and feel and many of the same features, such as:

You can create and collaboratively edit tickets in JSM and Jira Software, as well as add comments and change the status of an issue.

Differences between JSM and Jira

Nevertheless, there are some differences that should be taken into account: Jira software is designed specifically for software teams. With plenty of workflow mechanisms, agile teams can create their tasks in sprints. Scrum or Kanban boards serve as an overview.

Jira Service Management, on the other hand, is designed specifically for IT and service teams. It provides them with everything they need for problem, change and incident management. Jira Service Management offers SLAs (service level agreements).

While both Jira Service Management (JSM) and Jira Software excel in providing comprehensive project insights, it’s worth noting that the available reports and dashboard gadgets differ between the two, offering unique capabilities for teams to visualize and analyze their data.

Here are the differences for comparison:

Jira Software Jira Service Management
Usage Project Management for Software Development Service desk software for IT, service, and support teams
Main features Task tracking, agile boards, version management, bug fixing, integrations Service requests, incident management, problem management, change management, configuration management, knowledge management
Target audience Development teams Service desk teams, IT teams
Focus Software development projects Customer support, service management
Cross-industry Yes Yes
Starting price 10 $ per month Free of charge


If you are not sure which Jira variant you want to implement for your process optimization, it is best to contact our Jira Consulting Service. Our license consulting service will also help you with this matter!

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