Your service desk is a PII goldmine your malware scan can’t see

Zhenya Elfimova • 10. June 2026
Jira Service Management runs on uploads. Customers attach screenshots of errors, photos of ID documents, exported statements, and PDFs of forms — often containing exactly the personal data you’re obligated to protect. Teams reasonably worry about malware in those uploads, and Jira malware…
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Antivirus for Jira vs. attachment scanning: which do you actually need?

Zhenya Elfimova • 10. June 2026
“Scanning Jira attachments” gets used for two completely different jobs, and conflating them leads teams to buy the wrong thing — or to assume one tool covers both. One job is catching files that are dangerous by nature. The other is finding sensitive information inside files that are…
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How to check what’s hiding in your Jira attachments

Zhenya Elfimova • 10. June 2026
Most teams only think about their Jira attachments when something forces them to — an audit, a data-subject request, a security review, or a near-miss. Then the question lands: what is actually inside the tens of thousands of files attached to our issues? It breaks into two separate checks. Is any file…
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How to Find Hidden PII and Passwords in Jira Attachments

Zhenya Elfimova • 4. June 2026
Most teams put real effort into securing the parts of Jira they can read: issue fields, comments, permission schemes. But the riskiest data rarely sits in a field. It lives inside the attachments — a password pasted into a screenshot, a customer record on a scanned PDF, an API key in a config file someone…
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