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Jira Service Management Training
Jira Service Management (formerly Jira Service Desk) by Atlassian is an IT service management and enterprise service management platform that enables you to configure your customer service or service for internal employees central and effectively.
We, as an Atlassian partner, have many years of experience with Atlassian products and are therefore your perfect partner for an introduction into the Jira Service Management user interface. You will be able to apply various ways of using the service management tool and customize it to the needs of your company.
Happy customers
Anton Preiss
Director Mobility, Human Solutions GmbH
“In-depth expert knowledge: In the Actonic’s Jira Service Management training, we were able to gather valuable tips on how to use the ticket system to successfully manage our customer requests. The structure of the training was very entertaining and goal-oriented thanks to varied exercises in between. Thank you very much for this good training!”
Marcel Wegner
IT Engineer Service Management
“As a developer and admin in DevOps and agile development, I was looking for automations to optimize our workflows. In an excellent one-to-one training session, Jira and JSM were explained to me in exceptional detail, just as I had requested. Actonic also clarified specific questions without further ado. I especially liked that a qualified developer spontaneously had time to explain something to me about the Rest API on a particularly high technical level. Impressive performance, Actonic. Thank you very much!”
Training content
| Topic & target group | Content | Duration |
| Jira Service Management Basics for Users & Admins |
|
1 day for example 2x4h |
| Jira Service Management for Jira Admins |
|
1 day for example 2x4h |
| Jira Service Management in Insight for Jira Admins |
|
1.5 days for example 3x4h |
| Jira Service Management Insight |
|
½ day for example 1x4h |
| OpsGenie |
|
½ day for example 1x4h |
Our recommendation: Optimize your workflow and combine Jira Service Management, Insight and OpsGenie trainings.
Jira Service Management by Atlassian is a service software that helps you to structure your customer support in an effective and central way. Your customers can fill in a support form in the ticket system and notify you thereby about their support needs. Based on this support request, your support team can processes the request afterwards. Furthermore, the portal provides the chance to amplify collaborations in your service team and incorporate other departments like the development team in the service process.
Jira Service Management is designed for all IT and service teams looking to improve their workflow. Prior Jira knowledge is required.
You decide: You can book an online training, invite us to your office or visit us in our office in Stuttgart.
Our Jira Service Management training normally takes up around 90 minutes. But we are flexible: If it is needed, we will provide you a longer training based on your needs.
The training can be held in English or German.
Every training is held by one of our consultants. They are certified Atlassian experts, with great experience from working on multiple customer projects.
Our training courses are designed to deliver knowledge in a structured and efficient manner to provide a consistent training experience for all participants.
You can always contact us via mail or the contact form below so that we can create an individual training plan with you.
Yes, all our training courses can also be conducted online. Please do not hesitate to contact us. Otherwise, our consultants will be happy to come to your company and train on-site.
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