SENEC decided to choose the ideal tool on the market: Jira by Atlassian. Through our custom solution of highly available Jira instances, and especially Jira Service Management Cloud, SENEC is able to establish agile workflows and digitized processes for field test. The Cloud also offers other important features, such as automation and an integrated service desk.
In detailed meetings and consulting sessions, we discussed all requirements and implemented them iteratively in Jira Service Management or rather in the Atlassian toolstack in Cloud. As part of the first beta tests, our offered system was classified as productive rather quickly.
Our additional projects with productive solutions:
Implementation of incident management in Opsgenie for monitoring and quick processing of alerts, as well as setting up a general monitoring system
Setting up an IT Service Desk (ITSD), incl. automation as well as requirements for SLAs
Setting up a customer service with integration to other systems and compliant workflows, automations and SLAs
Creation of Advanced Roadmaps incl. consultation and training
Setting up an agile way of working in a team through Raci Matrix.
Data privacy and governance was another important topic during our collaboration. Through consultation for admins and an audit, Actonic as the data protection expert in the Atlassian ecosystem, ensured that instances comply with the European company laws in terms of data protection.