Salesforce training

Effective & automated customer management

Salesforce – an innovative cloud-based solution for corporate customer management. Using automation, process optimization and contact management, Salesforce makes collaborations between teams more efficient and increases productivity. With the Sales, Marketing and Service Cloud, Salesforce gives you an extensive range of services that can be optimally adapted to your needs. As your Salesforce partner, we will introduce you to the Salesforce interface in our hands-on trainings, show you various possible use cases and the combination of different clouds and tools.

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Certificate of Attendance Salesforce training für Website ENG v1

Training variants & content

Topic & target group	Content	Duration
Salesforce basics	What is Salesforce & what is it used for? How is Salesforce organized? How do you work effectively with different clouds?	1 day
Salesforce for administrators	User management How do you work with reports, dashboards & workflows? Data & security management Get to know advanced administration functions	2 days
Salesforce for application-architects	What are the technical requirements? How do the different systems work together? How can the interface be designed?	2 days
Salesforce for consultants	Basics about cloud structure How can adjustments be made? How do the different modules work? Setup and configuration of the system	1 day
Salesforce for developers	How are reports & dashboards designed Develop & test Salesforce solutions Working with product data models How can apps be customized?	2 days
Salesforce for marketing/ sales staff	Configuration of Marketing Cloud and Sales Cloud How do you set up an account? Presentation of suitable tools such as automation, tracking and analysis	1 day