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Velocity Charts in Jira for better sprint planning

Ruben Jäckle • 14. March 2022

Velocity Charts in Jira are a good way to level up your sprint planning and make your team achieve any sprint goal. In this article, we will show you one easy way to measure the velocity of your Jira team. Read more now!

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How to anonymize content of specific projects in Jira

Patricia Modispacher • 8. March 2022

GDPR compliance is a topic that primarily concerns working councils and Jira admins. This is because personal data or entire projects must be anonymized after a certain period of time. We will show you how you can fully anonymize Jira users and projects automatically and with just a few clicks!

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Report Builder: Version 3.8.0 Release Notes (Cloud/Server/DC)

Ruben Jäckle • 4. March 2022

With Report Builder version 3.8.0 our developers have improved the gadget size calculation. Also, the Universal Report and the appearance of the "Issue" field have been improved.

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Challenges in modern IT consulting

Patricia Modispacher • 4. March 2022

IT consultants advise companies on the implementation and support of IT systems and applications. In doing so, they act as interpreters, explaining complex computer technology to customers in a generally understandable way. Gregor Kasmann (Co-CEO of Actonic) reports exclusively on the challenges for IT consultants – and how they can be solved.

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Violation of the protection of personal data in Jira or Confluence – How to deal with data leaks & breaches in a GDPR-compliant way

Ruben Jäckle • 3. March 2022

In order to prepare you for a data breach or leak in Jira or Confluence, we show you in this article a simple and relaxed way to deal with such cases. Furthermore, we will show you how to prevent these data violations.

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ITSM tool: Open Jira service tickets quickly found and resolved

Patricia Modispacher • 22. February 2022

To ensure your ITSM keeps customer satisfaction at a high level, it is necessary to quickly resolve incoming Jira issues and track down tickets that are still open. With a few clicks, you can create a report that shows unresolved Jira service tickets per status, assignees and in days. We will demonstrate how to use the ITSM tool!

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Good response time? How to improve your KPIs with Jira!

Patricia Modispacher • 18. February 2022

The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!

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Jira components vs. labels: how to use them correctly

Patricia Modispacher • 11. February 2022

When working with Jira, sooner or later, you will come across the terms components and labels. In this article, we’ll explain what Jira Components and Labels are, the difference between them, and when it's best to use them.

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