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The scanned PDF problem: finding sensitive data in Jira’s hardest files

Zhenya Elfimova • 15. June 2026
There are two kinds of PDF, and the difference matters enormously for data protection. A digital PDF has a text layer — the words are real text you can select, copy, and search. A scanned PDF is a picture of a document: someone ran paper through a scanner, and the result looks like text but is actually an image.…
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Why OCR is the missing piece: finding PII inside Jira screenshots

Zhenya Elfimova • 15. June 2026
Screenshots are the most natural thing in the world to attach to a ticket. They show the bug, the error, the configuration, the conversation — instantly and without explanation. They’re also where the most dangerous data quietly lands, because a screenshot can capture a password field, a customer’s…
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Finding IBANs and bank account details in Jira attachments

Zhenya Elfimova • 12. June 2026
Finance and operations teams move money on the strength of documents — invoices, remittance advices, direct-debit mandates, payout spreadsheets — and a lot of those documents end up attached to Jira issues. Every one of them tends to carry an IBAN, a sort code, or an account number. Bank details are…
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Detecting national ID and passport numbers in Jira attachments

Zhenya Elfimova • 12. June 2026
Identity documents are among the most sensitive things a person can hand over, and service desks ask for them constantly — to verify an account, process a claim, or satisfy a know-your-customer step. The result is predictable: scans of passports, national ID cards, driving licences, and tax numbers…
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Finding credit card numbers in Jira attachments before PCI-DSS does

Zhenya Elfimova • 12. June 2026
If your organisation handles card payments, there’s a rule you already know: cardholder data is not supposed to live in a general-purpose system like Jira. And yet it does. A customer pastes a screenshot of a payment page into a support ticket. An invoice with a full card number gets attached to…
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