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Is Salesforce the CRM system for you? Part 1

Laura Niedermayer • 6. May 2021
The customer's expectations of companies are high these days. The associated pressure on companies to compete in the market is even higher. But how does a company manage to retain the customer in a sustainable way, without using too much time and resources? CRM is the keyword.
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Why everyone using Jira must be GDPR-compliant

Viktoria Kvindt • 5. May 2021
Penalties in case of GDPR violations can sum up to multiple millions of dollar. We explain why you should pay attention to GDPR laws in relation to your Jira and give first solutions on how to achieve compliance with a GDPR tool.
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Customer Support KPI

Viktoria Kvindt • 29. April 2021
SLA, First Response Time and Created vs. Resolved are important key metrics (KPIs) in customer support teams. We explain how you can calculate some of them and what is important to know about KPIs.
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Staying organized with Jira

Ruben Jäckle • 23. April 2021
Jira provides you a route through tickets, sprints and stories and gives you guidance in complex work routine. In this article we will deliver useful best practices for the usage of Jira, which will improve your project management and team work drastically.
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