Time management Archives

Time management

Mandatory tracking of working time in Europe

Patricia Modispacher • 26. October 2022

The recording of employees' working hours is by no means uniformly regulated. Some companies consider accurate tracking to be essential, while others feel limited. Germany and Spain have now each recently passed their own mandotory time tracking laws. Find out what's behind them here!

The best time management skills

Patricia Modispacher • 12. October 2022

Good time management helps you to plan your private life and your professional success in a dedicated and stress-free way. From years of experience, a successful product manager tells us what her personal tips and time management skills are. Read now!

Jira team management lifesaver

Patricia Modispacher • 1. September 2022

Leading a team is hard. Jira makes it easier. We make it an event and give helpful team management tips along the way. In the end, the ultimate Jira Team Management Lifesaver is waiting for you. Discover it now!

Good response time? How to improve your KPIs with Jira!

Patricia Modispacher • 18. February 2022

The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!

How to track time spent on Jira Tickets with a specific Epic

Ruben Jäckle • 5. October 2021

In this article, we will show you how Report Builder helps you to optimize your project management with Jira by means of this specific use case. We will take a closer look at the Quick Reports and illustrate the various functions of this area.

How to track Time in Jira – A practical guide for creating time reports

Ruben Jäckle • 13. July 2021

In this article, we’ll demonstrate you in detail how to use the time tracking function in Jira in practice. Afterwards, we will show you a fast and easy way to expand the standard method and create absolutely every report you might ever need.

Customer Support KPI

Viktoria Kvindt • 29. April 2021

SLA, First Response Time and Created vs. Resolved are important key metrics (KPIs) in customer support teams. We explain how you can calculate some of them and what is important to know about KPIs.

How to stay on top of your time

Andreas Springer • 14. February 2020

Peter Drucker once said: "If you can't measure it, you can't manage it", and here at Actonic, we can't agree more. Time is money, and in over 20 years in IT Consulting we have learnt to treat it as the most valuable asset. If you are trying to build an efficient IT infrastructure, you will invariably have to decide on the optimal way of tracking...

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