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Flow metrics explained and mastered

Patricia Modispacher • 17. June 2022
Teams and especially Product Owners benefit immensely from measuring flow of work in SAFe. But what are the so-called flow metrics? Why are they so important? And what tools are available to successfully measure flow in Jira? In this article we explain it to you!
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Velocity Charts in Jira for better sprint planning

Ruben Jäckle • 14. March 2022
Velocity Charts in Jira are a good way to level up your sprint planning and make your team achieve any sprint goal. In this article, we will show you one easy way to measure the velocity of your Jira team. Read more now!
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ITSM tool: Open Jira service tickets quickly found and resolved

Patricia Modispacher • 22. February 2022
To ensure your ITSM keeps customer satisfaction at a high level, it is necessary to quickly resolve incoming Jira issues and track down tickets that are still open. With a few clicks, you can create a report that shows unresolved Jira service tickets per status, assignees and in days. We will demonstrate how to use the ITSM tool!
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Good response time? How to improve your KPIs with Jira!

Patricia Modispacher • 18. February 2022
The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!
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Easily track project progress and make it transparent to stakeholders

Patricia Modispacher • 1. December 2021
Open tickets with the highest priority overlooked? This can't happen to you with a structured project status report. Report Builder's report type allows you to view your progress on various projects and different statuses with absolute precision. In this article, we will explain how to revolutionize your project management with this report.
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How to use Report Builder Flow Time Report

Ruben Jäckle • 29. October 2021
For SAFe Product Owners and Scrum Masters, Actonic's Report Builder has a very special report at the ready: the Flow Time Report. With it, you measure the efficiency of your value chain, the time frame being defined by you individually. In this tutorial we explain how to do that.
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