Jira

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Introduction to JQL: Standard & advanced search in Jira

Viktoria Kvindt • 26. May 2021

Is Jira part of your daily business? Then you would have a look at JQL's functions and benefits. We present the details of standard and advanced search in Jira to look for issues and give practical examples.

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Why everyone using Jira must be GDPR-compliant

Viktoria Kvindt • 5. May 2021

Penalties in case of GDPR violations can sum up to multiple millions of dollar. We explain why you should pay attention to GDPR laws in relation to your Jira and give first solutions on how to achieve compliance with a GDPR tool.

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A universal tool, part 1 – The benefits of using Jira in different departments

Veronika Averina • 28. April 2021

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Through our article we will show you how to use Jira in Marketing, Human Resources, Finance and Customer support.

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Staying organized with Jira

Ruben Jäckle • 23. April 2021

Jira provides you a route through tickets, sprints and stories and gives you guidance in complex work routine. In this article we will deliver useful best practices for the usage of Jira, which will improve your project management and team work drastically.

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Assign Jira issues to multiple users

Laura Niedermayer • 23. April 2021

Do you want to assign your issue in Jira to more than one assignee? In this guide, we will introduce you to four ways to assign your Jira task to multiple users. We demonstrate you the different possibilities and workarounds.

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ITSM Key Metrics: custom Jira Scripts with Report Builder | part 6

Viktoria Kvindt • 8. April 2021

Get to know our 6th Report Builder report called "Service Management: Key metrics". It quickly and simply displays two key metrics, namely Tickets created in last 30 days and median first reply time

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Jira Key metrics for activity: custom Jira Scripts with Report Builder | part 5

Viktoria Kvindt • 1. April 2021

Our 5th Report Builder report is helping you to gain insight into important key metrics for your suppor team. It showcases the changes in percentages, comparing the last 7 and 30 days.

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Epic vs. Story vs. Task in Jira

Viktoria Kvindt • 2. March 2021

We describe the issue types Epic, Story and task and showcase in practical examples how they are being used by our consulting and marketing team in the Atlassian ecosystem.

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