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Article 15 GDPR with Atlassian products: The access right in Jira & Confluence

Ruben Jäckle • 17. March 2022

To properly handle the right of access in the two softwares, the Atlassian ecosystem in Jira and Confluence provides capabilities built into the softwares and the apps "GDPR (GDPR) and Security for Jira and Confluence". In this article, we will introduce you to the two ways to properly handle requests related to the right of access.

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Velocity Charts in Jira for better sprint planning

Ruben Jäckle • 14. March 2022

Velocity Charts in Jira are a good way to level up your sprint planning and make your team achieve any sprint goal. In this article, we will show you one easy way to measure the velocity of your Jira team. Read more now!

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How to anonymize content of specific projects in Jira

Patricia Modispacher • 8. March 2022

GDPR compliance is a topic that primarily concerns working councils and Jira admins. This is because personal data or entire projects must be anonymized after a certain period of time. We will show you how you can fully anonymize Jira users and projects automatically and with just a few clicks!

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Violation of the protection of personal data in Jira or Confluence – How to deal with data leaks & breaches in a GDPR-compliant way

Ruben Jäckle • 3. March 2022

In order to prepare you for a data breach or leak in Jira or Confluence, we show you in this article a simple and relaxed way to deal with such cases. Furthermore, we will show you how to prevent these data violations.

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ITSM tool: Open Jira service tickets quickly found and resolved

Patricia Modispacher • 22. February 2022

To ensure your ITSM keeps customer satisfaction at a high level, it is necessary to quickly resolve incoming Jira issues and track down tickets that are still open. With a few clicks, you can create a report that shows unresolved Jira service tickets per status, assignees and in days. We will demonstrate how to use the ITSM tool!

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Good response time? How to improve your KPIs with Jira!

Patricia Modispacher • 18. February 2022

The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!

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Jira components vs. labels: how to use them correctly

Patricia Modispacher • 11. February 2022

When working with Jira, sooner or later, you will come across the terms components and labels. In this article, we’ll explain what Jira Components and Labels are, the difference between them, and when it's best to use them.

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Easily organize big projects in Jira

Patricia Modispacher • 14. January 2022

Do you manage hundreds or maybe even thousands of Tasks in Jira and still want to keep track of your big projects? In this article, we explain the best methods for perfectly managing even large amounts of data with boards, roadmaps, and reports.

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