Jira articles - Page 5 of 12 | Actonic
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ITSM tool: Open Jira service tickets quickly found and resolved

Patricia Modispacher • 22. February 2022
To ensure your ITSM keeps customer satisfaction at a high level, it is necessary to quickly resolve incoming Jira issues and track down tickets that are still open. With a few clicks, you can create a report that shows unresolved Jira service tickets per status, assignees and in days. We will demonstrate how to use the ITSM tool!
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Good response time? How to improve your KPIs with Jira!

Patricia Modispacher • 18. February 2022
The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!
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Jira components vs. labels: how to use them correctly

Patricia Modispacher • 11. February 2022
When working with Jira, sooner or later, you will come across the terms components and labels. In this article, we’ll explain what Jira Components and Labels are, the difference between them, and when it's best to use them.
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Easily organize big projects in Jira

Patricia Modispacher • 14. January 2022
Do you manage hundreds or maybe even thousands of Tasks in Jira and still want to keep track of your big projects? In this article, we explain the best methods for perfectly managing even large amounts of data with boards, roadmaps, and reports.
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Bulk import of tests into Jira with Xray Test Case Importer

Patricia Modispacher • 13. January 2022
You are about to merge several Xray instances and now want to import a large amount of tests into your Jira instance? Then the Xray Test Case Importer is exactly the right tool. In this article, we show you important expert tips and tricks for a quick import success.
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How to easily manage remote Agile teams

Laura Niedermayer • 17. December 2021
As an Agile project management tool, Jira combines all the essential points when working with remote teams. In this article, we want to introduce you to the challenges and advantages of remote teams and explain the benefits of Jira.
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Corona management made easy with Jira

Laura Niedermayer • 30. November 2021
With the help of the Atlassian ecosystem, we present you a flexible solution to efficiently deal with new requirements, such as those brought about by the corona pandemic. Read now how Jira makes your life easier and reduces the effort enormously.
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