ITSM Key Metrics: custom Jira Scripts with Report Builder | part 6

Viktoria Kvindt • 8. April 2021

Get to know our 6th Report Builder report called "Service Management: Key metrics". It quickly and simply displays two key metrics, namely Tickets created in last 30 days and median first reply time

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Jira Key metrics for activity: custom Jira Scripts with Report Builder | part 5

Viktoria Kvindt • 1. April 2021

Our 5th Report Builder report is helping you to gain insight into important key metrics for your suppor team. It showcases the changes in percentages, comparing the last 7 and 30 days.

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Report Builder: Version 3.1.14 Release Notes (Cloud/Server/DC)

Viktoria Kvindt • 16. March 2021

In our new Report Builder release we've added two new reports called "Calendar" and "Lead time". They will support users in getting an oveview of important metrics in a comprehensive way.

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Page Tree Versioning in Confluence

Viktoria Kvindt • 15. March 2021

Explore and compare how you can configure your Confluence page tree versioning settings with Comala Publishing, Scroll Versions or Listener development and adjust it to your needs.

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Report Builder: Version 3.1.13 Release Notes (Cloud/Server/DC)

Viktoria Kvindt • 3. March 2021

In our newest Report Builder Release we've added several new features for report templates as well as for report creating. We've also embedded a new start page, to simplify the starting point in our app.

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Epic vs. Story vs. Task in Jira

Viktoria Kvindt • 2. March 2021

We describe the issue types Epic, Story and task and showcase in practical examples how they are being used by our consulting and marketing team in the Atlassian ecosystem.

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Atlassian Cloud vs. Data Center – two steps to your migration decision

Viktoria Kvindt • 25. January 2021

Our price calculator & decision tree: Discover our free migration tools and how they support you in making a decision between Cloud and Data Center and your migration path.

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Report Builder: Version 3.1.7 Release Notes (Cloud/Server/DC)

Viktoria Kvindt • 23. December 2020

In this release you will find some helpful features concerning onboarding and step-by-step guides as well as a new report. We've also changed some settings for reports to simplify report creation even more.

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