Jira Top Tickets: custom Jira Scripts with Report Builder | part 7

Viktoria Kvindt • 7. June 2021

In our 7th article of our custom reports series for Report Builder you will find out, how to use the Scripted Report "Top Tickets by Engagement" to define with tickets need special attention due to high number of comments, updates etc.

Read more

GDPR (DSGVO) and Security for Jira & Confluence: Cloud Update

Viktoria Kvindt • 1. June 2021

In our Cloud only GDPR release we fixed some recurring bugs in different features and added an amazing new feature: notifications via e-mails in case of affected actions and needed reaction by designated employees. Check it out!

Read more

Introduction to JQL: Standard & advanced search in Jira

Viktoria Kvindt • 26. May 2021

Is Jira part of your daily business? Then you would have a look at JQL's functions and benefits. We present the details of standard and advanced search in Jira to look for issues and give practical examples.

Read more

GDPR (DSGVO) and Security for Jira & Confluence: Cloud Update

Viktoria Kvindt • 20. May 2021

In our new GDPR (DSGVO) and Security Release, which is for Cloud only, we've provided multiple new features to allow you better, faster, and the best, more automated processes for data security.

Read more

Why everyone using Jira must be GDPR-compliant

Viktoria Kvindt • 5. May 2021

Penalties in case of GDPR violations can sum up to multiple millions of dollar. We explain why you should pay attention to GDPR laws in relation to your Jira and give first solutions on how to achieve compliance with a GDPR tool.

Read more

Customer Support KPI

Viktoria Kvindt • 29. April 2021

SLA, First Response Time and Created vs. Resolved are important key metrics (KPIs) in customer support teams. We explain how you can calculate some of them and what is important to know about KPIs.

Read more

Report Builder: Version 3.1.16 Release Notes (Cloud/Server/DC)

Viktoria Kvindt • 28. April 2021

The newest update for our app Report Builder contains multiple new and useful features for different report types, for example new aggregation options and additional options for custom fields.

Read more

Resolve app conflict in Confluence: Activity Stream macro + Refined

Viktoria Kvindt • 21. April 2021

Actonic presents how you can quickly solve an appearing loading error for Confluence's macro Activity Stream in combination with the designing tool Refined in two simple steps.

Read more