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Jira estimated time: custom Jira Scripts with Report Builder | part 8

Viktoria Kvindt • 17. June 2021

In our 8th Report Builder article for custom reports we will show how to use the report "Actual work vs. original estimation" to get insights into planned tickets vs. resolved tickets.

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Custom Reports in Jira

Ruben Jäckle • 11. June 2021

In this article, we will show you how to use the functions of time tracking in Jira. Afterwords, we will teach you how to expand those functions in an easy and simple way and how you can create every report you might ever need.

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Jira Top Tickets: custom Jira Scripts with Report Builder | part 7

Viktoria Kvindt • 7. June 2021

In our 7th article of our custom reports series for Report Builder you will find out, how to use the Scripted Report "Top Tickets by Engagement" to define with tickets need special attention due to high number of comments, updates etc.

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Customer Support KPI

Viktoria Kvindt • 29. April 2021

SLA, First Response Time and Created vs. Resolved are important key metrics (KPIs) in customer support teams. We explain how you can calculate some of them and what is important to know about KPIs.

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Report Builder: Version 3.1.16 Release Notes (Cloud/Server/DC)

Viktoria Kvindt • 28. April 2021

The newest update for our app Report Builder contains multiple new and useful features for different report types, for example new aggregation options and additional options for custom fields.

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ITSM Key Metrics: custom Jira Scripts with Report Builder | part 6

Viktoria Kvindt • 8. April 2021

Get to know our 6th Report Builder report called "Service Management: Key metrics". It quickly and simply displays two key metrics, namely Tickets created in last 30 days and median first reply time

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Jira Key metrics for activity: custom Jira Scripts with Report Builder | part 5

Viktoria Kvindt • 1. April 2021

Our 5th Report Builder report is helping you to gain insight into important key metrics for your suppor team. It showcases the changes in percentages, comparing the last 7 and 30 days.

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Jira Lead Time: custom Jira Scripts with Report Builder | part 4

Viktoria Kvindt • 25. November 2020

Use our "Lead Time" Report to calculate how long it takes for work items to flow through your pipeline - from creating until completion. Get an overview over Lead Times for a specific period of time.

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