Jira

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A universal tool, part 1 – The benefits of using Jira in different departments

Veronika Averina • 28. April 2021

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Through our article we will show you how to use Jira in Marketing, Human Resources, Finance and Customer support.

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Staying organized with Jira

Ruben Jäckle • 23. April 2021

Jira provides you a route through tickets, sprints and stories and gives you guidance in complex work routine. In this article we will deliver useful best practices for the usage of Jira, which will improve your project management and team work drastically.

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Assign Jira issues to multiple users

Laura Niedermayer • 23. April 2021

Do you want to assign your issue in Jira to more than one assignee? In this guide, we will introduce you to four ways to assign your Jira task to multiple users. We demonstrate you the different possibilities and workarounds.

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ITSM Key Metrics: custom Jira Scripts with Report Builder | part 6

Viktoria Kvindt • 8. April 2021

Get to know our 6th Report Builder report called "Service Management: Key metrics". It quickly and simply displays two key metrics, namely Tickets created in last 30 days and median first reply time

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Jira Key metrics for activity: custom Jira Scripts with Report Builder | part 5

Viktoria Kvindt • 1. April 2021

Our 5th Report Builder report is helping you to gain insight into important key metrics for your suppor team. It showcases the changes in percentages, comparing the last 7 and 30 days.

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Epic vs. Story vs. Task in Jira

Viktoria Kvindt • 2. March 2021

We describe the issue types Epic, Story and task and showcase in practical examples how they are being used by our consulting and marketing team in the Atlassian ecosystem.

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Five Ways to Handle Company-Wide Communication: Using our GDPR-Suite for Jira and Confluence

Veronika Averina • 30. November 2020

Our GDPR app is even more helpful than "only" for GDPR usage. We present you five more use cases for automated, professional and useful company-wide communication. For example for your Code of Conduct, onboarding processes and other important notifications.

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Jira Lead Time: custom Jira Scripts with Report Builder | part 4

Viktoria Kvindt • 25. November 2020

Use our "Lead Time" Report to calculate how long it takes for work items to flow through your pipeline - from creating until completion. Get an overview over Lead Times for a specific period of time.

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