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Jira Top Tickets: custom Jira Scripts with Report Builder | part 7

Viktoria Kvindt • 7. June 2021

In our 7th article of our custom reports series for Report Builder you will find out, how to use the Scripted Report "Top Tickets by Engagement" to define with tickets need special attention due to high number of comments, updates etc.

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GDPR (DSGVO) and Security for Jira & Confluence: Cloud Update

Viktoria Kvindt • 1. June 2021

In our Cloud only GDPR release we fixed some recurring bugs in different features and added an amazing new feature: notifications via e-mails in case of affected actions and needed reaction by designated employees. Check it out!

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Is Salesforce the CRM system for you? Part 2

Laura Niedermayer • 28. May 2021

Salesforce can meet a wide range of needs through the different clouds and integrated tools. It stands out as a system especially due to the user-friendly interface. The user is not bound to processes or workflows while using it and can work flexible at any time or place. These benefits allow Salesforce to support many departments and be widely used across each company.

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Introduction to JQL: Standard & advanced search in Jira

Viktoria Kvindt • 26. May 2021

Is Jira part of your daily business? Then you would have a look at JQL's functions and benefits. We present the details of standard and advanced search in Jira to look for issues and give practical examples.

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GDPR (DSGVO) and Security for Jira & Confluence: Cloud Update

Viktoria Kvindt • 20. May 2021

In our new GDPR (DSGVO) and Security Release, which is for Cloud only, we've provided multiple new features to allow you better, faster, and the best, more automated processes for data security.

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Is Salesforce the CRM system for you? Part 1

Laura Niedermayer • 6. May 2021

The customer's expectations of companies are high these days. The associated pressure on companies to compete in the market is even higher. But how does a company manage to retain the customer in a sustainable way, without using too much time and resources? CRM is the keyword.

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Why everyone using Jira must be GDPR-compliant

Viktoria Kvindt • 5. May 2021

Penalties in case of GDPR violations can sum up to multiple millions of dollar. We explain why you should pay attention to GDPR laws in relation to your Jira and give first solutions on how to achieve compliance with a GDPR tool.

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Customer Support KPI

Viktoria Kvindt • 29. April 2021

SLA, First Response Time and Created vs. Resolved are important key metrics (KPIs) in customer support teams. We explain how you can calculate some of them and what is important to know about KPIs.

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