By getting a better overview, you will be able to quickly decide which tickets should be solved first or which ones need more attention. How? By using our Report Builder report “Top Tickets by Engagement”. It will show you a list of tickets with defined engagement.
The order of the mentioned list can by default be defined by the amount of comments, votes or updates. But our report Top Tickets by Engagement is a Scripted Report, so it can also be adjusted with additional fields in HTML code or JavaScript. For example:
- Adding the field “user picker”
- Adding the “range picker” to make choosing the correct period of time easier
- And many options more