Internal vs External Knowledge Bases in Jira Service Management

Rustem Shiriiazdanov • 23. January 2026
Setting up a knowledge base in Jira Service Management? This guide explains the difference between internal and external KBs, when you need Confluence licenses, and how to structure your spaces so employees can self-serve while agents keep sensitive runbooks private.
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How I Finally Stopped Answering the Same Question: “Where Do I Log My Vacation and Sick Leave?”

Rustem Shiriiazdanov • 12. November 2025

As a team leader, I used to answer the same questions again and again — “How do I log a vacation?” “Where’s the sick leave policy?” Our documents existed, but switching context broke everyone’s flow. Now, with our Rovo AI agent, I don’t search or explain anymore — I just ask. The problem was never the content, it was the context switching.
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Miro and Atlassian

Rustem Shiriiazdanov • 30. July 2025

Bidirectional integration between Miro and Atlassian’s Jira and Confluence streamlines your workflows, boosts team collaboration, and keeps everything in sync—so you can focus on delivering impact, faster.
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EazyBI vs Report Builder for Jira: manual camera or phone?

Andreas Springer • 20. December 2024
Would you rather take a photo with a sophisticated DSLR camera with manual buttons and dials for controlling focus, aperture, etc.? Or would you rather take a photo on your phone? Point and shoot – job done? Using EazyBI for custom Jira reporting is like using a DSLR. Using Report Builder for Jira is like using a phone.
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Jira custom reports and why you don’t need BI tools

Andreas Springer • 20. November 2024
What technical users want is Jira custom reports. But the out-of-the-box options are limited. It’s the reason companies seek out business intelligence (BI) platforms like EazyBI and PowerBI. In this article, we’ll look at the pros and cons of tools like these.
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