Sorting Confluence tables unfortunately does not always work as expected. Filtering data in Confluence, rearranging columns or moving entire cells is often anything but intuitive. We’ll show you how to do it easily!
Jira pricing can be quite confusing. If you don't keep an eye on your user accounts, you can quickly find yourself switching to the next higher user level – and having to pay higher Jira license costs. Our tips will help you make tidy savings. Read now!
Data protection violations are subject to heavy penalties by the supervisory authority. It's annoying when a violation of the GDPR happens unintentionally. Therefore, find out about the most common data security pitfalls in this article. We will show you how to avoid them!
GDPR compliance is a topic that primarily concerns working councils and Jira admins. This is because personal data or entire projects must be anonymized after a certain period of time. We will show you how you can fully anonymize Jira users and projects automatically and with just a few clicks!
IT consultants advise companies on the implementation and support of IT systems and applications. In doing so, they act as interpreters, explaining complex computer technology to customers in a generally understandable way. Gregor Kasmann (Co-CEO of Actonic) reports exclusively on the challenges for IT consultants – and how they can be solved.
To ensure your ITSM keeps customer satisfaction at a high level, it is necessary to quickly resolve incoming Jira issues and track down tickets that are still open. With a few clicks, you can create a report that shows unresolved Jira service tickets per status, assignees and in days. We will demonstrate how to use the ITSM tool!
The initial response time is an essential key performance indicator to determine the performance of your Jira support team and the resulting customer satisfaction. Use this guide to find out if you have a good response time in Jira in your company. Tips on how to optimize response time included!
When working with Jira, sooner or later, you will come across the terms components and labels. In this article, we’ll explain what Jira Components and Labels are, the difference between them, and when it's best to use them.
