Protecting Customer Data in Support Workflows with DPT
Introduction:
Support teams handle sensitive data every day. Customers open tickets, share screenshots, copy-paste logs—all filled with personal info. And that means your Jira Service Management and Confluence knowledge base become hot zones for compliance risk.
The solution isn’t to tell users “don’t include sensitive info.” The solution is to actively protect that data—automatically, continuously, and reliably.
The Support Workflow Risk
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Jira issues with email addresses, phone numbers, and credentials
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Comments with customer IDs and internal references
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Confluence troubleshooting pages that copy full error reports
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Attachments that accidentally expose personal or company data
It’s easy to miss. And it’s just as easy for regulators to find.
How DPT Secures Customer Data End-to-End
The Data Protection and Security Toolkit ensures your support workflows remain helpful—and secure.
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Sensitive Data Scanning
Automatically search tickets, fields, comments, and attachments for PII. -
Attachment Filtering
Flag risky file names or embedded text. -
Anonymization Tools
Remove or redact personal data in older tickets or Confluence support articles. -
Audit Logs
Track every remediation step for accountability and proof.
Integrates Seamlessly with Support Tools
Whether you’re using Jira Service Management, customer portals, or internal support projects, DPT fits right in. No workarounds. No patchy scripts. Just built-in protection.
Why It Matters
Customer data isn’t just another field in Jira. It’s a trust factor. A liability. And a potential breach waiting to happen—unless you take action.
Conclusion:
Make your support team a champion of privacy—not a compliance risk. With DPT, you get peace of mind, user trust, and airtight data governance.
👉 Secure your support workflows with DPT
👉 Explore Jira + Confluence protection on the Marketplace