Jira Service Management (JSM) serves as an innovative ITSM system for dev, IT Ops or business teams. Through an integrated service desk, customer or user requests can be worked on. Furthermore, issues can be linked throughout Jira overall and audits can be conducted.

To answer user or customer requests, you can use JSM’s function for creating e-mails and notifications. These are being created through templates inside each JSM project. Their content as well as their look and feel can be adjusted to your needs. To send out messages, like you would with a common mailing program, we recommend adding a signature as well. But: JSM users oftentimes are not able to find the section for setting up and changing their JSM signature.

On the next two screenshots you will be able to see where to find the setting section in your JSM project, in order to change the signature.

1. Go to “customer notifications” insider your project.
2. Click on “edit templates”
3. Adjust your message and signature accordingly.

We hope this tip helped you. If you have further questions, feel free to contact our consulting team.