{"id":8357,"date":"2022-08-04T07:49:31","date_gmt":"2022-08-04T05:49:31","guid":{"rendered":"https:\/\/actonic.de\/automatisch-jsm-anfrageteilnehmer-in-jira-mit-sicherheitsstufen-hinzufuegen\/"},"modified":"2023-03-29T11:52:21","modified_gmt":"2023-03-29T09:52:21","slug":"automatically-add-jsm-request-participants-in-jira-with-security-levels","status":"publish","type":"post","link":"https:\/\/actonic.de\/en\/automatically-add-jsm-request-participants-in-jira-with-security-levels\/","title":{"rendered":"Automatically add JSM request participants in Jira with security levels"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Atlassian has been working on this concern<\/strong><\/a> for a long time \u2013 Actonic has <\/span>just found a solution.<\/p>\n

Discover it now!<\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

Your scenario with automations from JSM and Jira Software<\/h2>\n

You have set up an automation <\/strong><\/a>that imports all Jira Service Management tickets one-to-one into Jira Software. For example, as soon as a customer creates a ticket of the typ<\/span>e \u201cerror message\u201d, the automation kicks in<\/span> and a linked Jira issue is created for your development department.<\/p>\n

The problem with request participants and security level schemes<\/h3>\n

If request participants and security level schemes are involved in this process, the <\/span>synchronization to Jira software unfortunately does not work properly. The created tasks are mirrored, but the request participants from Jira Service Management are not transferred to Jira. This means that they cannot see and edit the linked tickets in Jira \u2013 a big problem. It is caused by the security level schemes<\/strong> in Jira, as there is no \u201crequest participant\u201d field selectable<\/strong> in them. Simply disabling the security levels would not be a solution, as you would rather not compromise data privacy regulations. Atlassian is aware of the difficulty, but has not yet been able to provide a straightforward solution. But no worries, Actonic is here for you and jumps in with the most efficient workaround and solution for this issue?<\/p>\n

How to automatically add request participants<\/h3>\n

The first, simplest and most obvious idea is an automation like: If case is created, then edit case as follows \u2026 But this doesn’t work because there is no option to add the field \u201cRequest participant\u201d for processing.<\/p>\n

You can’t add observers as a field, either.<\/p>\n

What you can do is to create an automation <\/strong>with these rules:<\/p>\n

    \n
  1. \n

    Trigger:<\/strong> When the \u201cRequest Participant\u201d field in JSM changes (when something is added or deleted)<\/p>\n<\/li>\n

  2. \n

    Then: <\/strong>Copy the changed value into the custom field \u201cCopy Request Participants\u201d:<\/p>\n<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_single_image image=”8355″ img_size=”full” alignment=”center” onclick=”link_image”][vc_column_text]<\/p>\n

    This way you can keep both your request participants and your security level s<\/span>chemes.<\/p>\n

    Summary for your success with request participants in Jira<\/h2>\n

    So, to automatically transfer your Jira Service Desk\/Management request participants to Jira Software and keep the security levels, you have to create<\/span> a<\/span> custom field in Jira<\/strong> that performs the function of request participants. For, you can easily select custom fields in Jira security schema.<\/p>\n

    To get your problem solved, two automations<\/strong> are up and about.<\/span><\/p>\n

      \n
    1. \n

      Mirror the tickets from Jira Service Management to Jira Software<\/p>\n<\/li>\n

    2. \n

      Copy the values of the request participants<\/p>\n<\/li>\n<\/ol>\n

      If you follow our instructions, you can quickly and easily solve your synchronization problem. <\/strong>We will be happy to support you with your project. Just contact us!<\/p>\n

      [\/vc_column_text][vc_empty_space height=”50px”][button title=”Contact us now!” link=”https:\/\/actonic.de\/en\/contact\/” button_align=”left” button_size=”btn-lg” el_id=”1659592084658-7cb25282-e79d”][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

      What are request participants?<\/h3>\n

      Request participants in Jira Service Management (formerly Service Desk) are participating users who can also view, comment and edit the tickets. You can add or remove request participants manually. A classic use case here is when you want to use a vacation substitute for yourself.<\/p>\n

      What are security level schemes?<\/h3>\n

      Security level schemes<\/strong><\/a> in Jira help you, as a system admin, to control who can see which tasks in your projects. A security scheme links users or groups to task roles, defining security levels. Security schemes are perfect for situations where many people need access to a project, but you still want to maintain privacy. For example, there are security levels in a<\/span> HR project where team leads should see different things than CEOs or other team members.<\/p>\n

      [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      You want to add your Jira Service Management request participants to Jira Software automatically, but a security scheme prevents this? We have found a simple and efficient way to overcome this roadblock. Read now!<\/p>\n","protected":false},"author":15,"featured_media":8353,"comment_status":"open","ping_status":"open","sticky":false,"template":"single_cta.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[242],"tags":[342,280,283],"class_list":["post-8357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-atlassian-best-practises","tag-atlassian-best-practises","tag-jira-en","tag-jsm-en"],"acf":[],"yoast_head":"\nAutomatically add JSM request participants in Jira with security levels - Actonic \u2013 Unfolding your potential<\/title>\n<meta name=\"description\" content=\"Automatically add JSM request participants in Jira \u26f3 with security level schemes \u2714\ufe0f ultimate guide \u2714\ufe0f try it now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actonic.de\/en\/automatically-add-jsm-request-participants-in-jira-with-security-levels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatically add JSM request participants in Jira with security levels\" \/>\n<meta property=\"og:description\" content=\"Automatically add JSM request participants in Jira \u26f3 with security level schemes \u2714\ufe0f ultimate guide \u2714\ufe0f try it now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actonic.de\/en\/automatically-add-jsm-request-participants-in-jira-with-security-levels\/\" \/>\n<meta property=\"og:site_name\" content=\"Actonic \u2013 Unfolding your potential\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-04T05:49:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-29T09:52:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/actonic.de\/wp-content\/uploads\/2022\/08\/Request-Participants-in-JSM-EN.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patricia Modispacher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patricia Modispacher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/\"},\"author\":{\"name\":\"Patricia Modispacher\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#\\\/schema\\\/person\\\/c700b8aadff4de9c01f096c78149a808\"},\"headline\":\"Automatically add JSM request participants in Jira with security levels\",\"datePublished\":\"2022-08-04T05:49:31+00:00\",\"dateModified\":\"2023-03-29T09:52:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/\"},\"wordCount\":673,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/Request-Participants-in-JSM-EN.jpg\",\"keywords\":[\"Atlassian Best Practices\",\"Jira\",\"JSM\"],\"articleSection\":[\"Atlassian Best Practises\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/\",\"url\":\"https:\\\/\\\/actonic.de\\\/en\\\/automatically-add-jsm-request-participants-in-jira-with-security-levels\\\/\",\"name\":\"Automatically add JSM request participants in Jira with security levels - 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