{"id":5640,"date":"2021-10-19T10:14:37","date_gmt":"2021-10-19T08:14:37","guid":{"rendered":"https:\/\/www.actonic.de\/wie-sie-daten-zu-terminen-aus-opsgenie-als-csv-exportieren\/"},"modified":"2023-03-22T11:34:50","modified_gmt":"2023-03-22T10:34:50","slug":"how-to-get-schedule-data-from-opsgenie-into-csv-format","status":"publish","type":"post","link":"https:\/\/actonic.de\/en\/how-to-get-schedule-data-from-opsgenie-into-csv-format\/","title":{"rendered":"How to get schedule data from Opsgenie into CSV format"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][heading title=&#8221;Through our practical example to your data overview from Opsgenie&#8221; heading=&#8221;h2&#8243; font_weight=&#8221;&#8221; el_id=&#8221;1634629462031-5d7387c5-7e61&#8243;][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"991\">Our client approached us with an enquiry with the following requirements:<\/p>\n<blockquote>\n<p data-renderer-start-pos=\"1067\"><em>&#8220;The colleagues need the possibility to export their actual on-call times of the past month from Opsgenie as a CSV file.&#8221;<\/em><\/p>\n<\/blockquote>\n<p data-renderer-start-pos=\"1189\">This request was immediately processed by our Atlassian Consultant Valerie. She knew immediately that the problem will be solved with Rest APIs.<\/p>\n<p data-renderer-start-pos=\"1335\">Atlassian offers various endpoints via REST API for extracting data from <a class=\"sc-dBAPYN iiDhUe\" title=\"https:\/\/docs.opsgenie.com\/docs\/api-overview\" href=\"https:\/\/docs.opsgenie.com\/docs\/api-overview\" data-renderer-mark=\"true\">Opsgenie<\/a>.<\/p>\n<p data-renderer-start-pos=\"1419\">We recommend using Postman for the HTTP requests. We will also use Postman for this tutorial.<\/p>\n<p data-renderer-start-pos=\"1514\">In order to eventually have a user-friendly and readable export of who worked and when. We first need to understand how many schedules there are in our Opsgenie. For this, Atlassian provides an GET Schedule API:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5624&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][vc_column_text]The result of this query should be a list of the available schedules in your instance, and, most importantly, the relevant Schedule ID.<\/p>\n<p data-renderer-start-pos=\"2116\">When performing the GET for our client, Postman has shown the status 200 OK. So the GET was successful. In our example, the client used more than one schedule.<\/p>\n<p data-renderer-start-pos=\"2391\">Now, a copy of the data can be made in JSON by using the copy tool (see bottom right of the screenshot below).<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5626&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">The data can then be inserted into a JSON renderer to get a descriptive overview of the data (for example, the following JSON renderer can be used for this: <a href=\"http:\/\/json2table.com\/#\">http:\/\/json2table.com\/#<\/a>). After the data has been inserted there, the names of the individual schedules and their IDs can now be seen. In our customer example, the following view was generated:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5628&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">Now, we know the ID for the schedule, we can amend the next API in order to retrieve a query with the schedule information.<\/p>\n<pre><code>&lt;https:\/\/api.opsgenie.com\/v2\/schedules\/:identifier\/timeline&gt;<\/code><\/pre>\n<p>To retrieve the timeline for a schedule, the identifier retrieved from the timeline GET must be inserted. In the case of our client, we retrieved the timeline for the IT Operations schedule with this GET:<\/p>\n<pre><code>https:\/\/api.opsgenie.com\/v2\/schedules\/70a07640-02a9-4d4a-8935-8384b839f331\/timeline\/<\/code><\/pre>\n<p>With the same authorisation in the headers, we have again obtained a status of 200 OK. If your status is also OK, you can go ahead and copy the data generated by the GET again and paste it into a JSON renderer to get a descriptive view of the data again.[\/vc_column_text][vc_single_image image=&#8221;5630&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">After the data has been inserted into JSON renderer, the schedule for a week can be viewed. In the case of our client, the overview generated in the process looked like this:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5632&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">Alternatively, the JSON data can be entered directly into a tool that converts it into a CSV file (such as this tool: <a href=\"https:\/\/data.page\/json\/csv\">https:\/\/data.page\/json\/csv<\/a>). This allows the data to be downloaded and displayed directly in Excel.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5634&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">If you want to get a whole month of data at once, you have to change the timeline GET by appending an IntervalUnit as follows:<\/p>\n<pre><code>https:\/\/api.opsgenie.com\/v2\/schedules\/70a07640-02a9-4d4a-8935-8384b839f331\/timeline?intervalUnit=months&amp;date=2021-08-22T22:00:00Z<\/code><\/pre>\n<p>The modified timeline GET must then be entered into Opsgenie as before:[\/vc_column_text][vc_single_image image=&#8221;5636&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][vc_column_text]<\/p>\n<p data-pm-slice=\"1 1 []\">In the example, we again got a status of 200, so we could copy this data in JSON format and paste it directly into the renderer. By entering this, the renderer creates a CSV file like the following:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;5638&#8243; img_size=&#8221;full&#8221; onclick=&#8221;img_link_large&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"4621\">Follow the steps described, and you too will be able to export appointment data from Opsgenie in CSV format. If you still have questions about this topic or other Atlassian-related topics, you can always reach us via the contact box below. We will respond as soon as possible with a solution tailored to your needs.<\/p>\n<p data-renderer-start-pos=\"4938\"><strong>In the use case described, our customer was extremely satisfied with the quick solution to his problem by our Atlassian Consultant Valerie.<\/strong><\/p>\n<p data-renderer-start-pos=\"5167\">If, like our customer in the use case, you also need a partner who always provides you with fast and effective solutions to problems that arise with the various Atlassian <span id=\"184d2237-d5d3-442b-a3b8-ae9ea8229146\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"184d2237-d5d3-442b-a3b8-ae9ea8229146\">software<\/span>, then why not use our Actonic IT support service! We are your problem solver and company of action. With a short response time, we ensure a stable Atlassian environment!<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Learn more about our Actonic IT-Service now:<\/h3>\n<p>[\/vc_column_text][button title=&#8221;Jetzt mehr erfahren&#8221; link=&#8221;https:\/\/www.actonic.de\/en\/support\/&#8221; button_align=&#8221;center&#8221; button_size=&#8221;btn-lg&#8221; el_id=&#8221;1634631500964-6046e8b3-1762&#8243;][vc_empty_space height=&#8221;64px&#8221;][vc_column_text el_class=&#8221;subhead&#8221;]<\/p>\n<p style=\"text-align: center;\">Interested? Then contact us now about the Actonic IT service via the contact box below:<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In this article we will show you how to export appointment data from Opsgenie in CSV format. We will use a practical use case by one of our consulting customers as an example. You can thereby adapt this example to your situation and solve your own personal use case.<\/p>\n","protected":false},"author":13,"featured_media":5642,"comment_status":"open","ping_status":"open","sticky":false,"template":"single_cta.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[244],"tags":[282],"class_list":["post-5640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-incident-management","tag-opsgenie-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to get schedule data from Opsgenie into CSV format - Actonic \u2013 Unfolding your potential<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actonic.de\/en\/how-to-get-schedule-data-from-opsgenie-into-csv-format\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get schedule data from Opsgenie into CSV format\" \/>\n<meta property=\"og:description\" content=\"In this article we will show you how to export appointment data from Opsgenie in CSV format. 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