{"id":4452,"date":"2021-06-07T11:30:28","date_gmt":"2021-06-07T09:30:28","guid":{"rendered":"https:\/\/www.actonic.de\/?p=4452"},"modified":"2023-03-29T10:23:07","modified_gmt":"2023-03-29T08:23:07","slug":"jira-top-tickets","status":"publish","type":"post","link":"https:\/\/actonic.de\/en\/jira-top-tickets\/","title":{"rendered":"Jira Top Tickets: custom Jira Scripts with Report Builder | part 7"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][heading title=&#8221;Report Builder report<br \/>\n\u201cTop Tickets by Engagement\u201d&#8221; heading=&#8221;h2&#8243; text_align=&#8221;center&#8221; font_weight=&#8221;&#8221; el_id=&#8221;1622462267757-8eb57d64-0a5c&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]By getting a better overview, you will be able to quickly decide which tickets should be solved first or which ones need more attention. How? By using our Report Builder report &#8220;Top Tickets by Engagement&#8221;. It will show you a list of tickets with defined engagement.<\/p>\n<p>The order of the mentioned list can by default be defined by the amount of comments, votes or updates. But our report Top Tickets by Engagement is a Scripted Report, so it can also be adjusted with additional fields in HTML code or JavaScript. For example:<\/p>\n<ul>\n<li>Adding the field &#8220;user picker&#8221;<\/li>\n<li>Adding the &#8220;range picker&#8221; to make choosing the correct period of time easier<\/li>\n<li>And many options more<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;4453&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]By keeping an eye out for those tickets in the appearing list and the linked activity, you will be able to evaluate the importance, priority as well as problems and plan your next steps.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;4456&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Test Report Builder for free on our Atlassian Marketplace<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In our 7th article of our custom reports series for Report Builder you will find out, how to use the Scripted Report &#8220;Top Tickets by Engagement&#8221; to define with tickets need special attention due to high number of comments, updates etc.<\/p>\n","protected":false},"author":11,"featured_media":4458,"comment_status":"open","ping_status":"open","sticky":false,"template":"single_cta.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[240],"tags":[324,291],"class_list":["post-4452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-time-resource-management","tag-jira-reporting-en","tag-report-builder-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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