{"id":11678,"date":"2024-01-10T14:27:01","date_gmt":"2024-01-10T13:27:01","guid":{"rendered":"https:\/\/actonic.de\/?p=11678"},"modified":"2024-01-19T14:06:15","modified_gmt":"2024-01-19T13:06:15","slug":"closed-vs-reopened-reporting-apps-comparison-for-jira","status":"publish","type":"post","link":"https:\/\/actonic.de\/en\/closed-vs-reopened-reporting-apps-comparison-for-jira\/","title":{"rendered":"Closed vs. reopened reporting apps comparison for Jira"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"692\">In the world of<a class=\"cc-tgpl01\" title=\"https:\/\/actonic.de\/knowledge-base\/was-ist-it-service-management\/\" href=\"https:\/\/actonic.de\/knowledge-base\/was-ist-it-service-management\/\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\"> IT service management,<\/strong><\/a> the efficient closure of support tickets is paramount. Yet, what if those tickets, once closed, rise up again because the initial resolution didn&#8217;t quite hit the mark? The need to monitor and enhance this process is where the<strong data-renderer-mark=\"true\"> Closed vs. Reopened<\/strong> issues report comes into play. After all, <a class=\"cc-tgpl01\" title=\"https:\/\/community.atlassian.com\/t5\/Jira-Software-articles\/Reopened-Issues-The-Sequel-We-Didn-t-Ask-For\/ba-p\/2561574\" href=\"https:\/\/community.atlassian.com\/t5\/Jira-Software-articles\/Reopened-Issues-The-Sequel-We-Didn-t-Ask-For\/ba-p\/2561574\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Reopened Issues are the sequel we didn&#8217;t ask for <\/strong><\/a>(as we explained in our previous article)<\/p>\n<p data-renderer-start-pos=\"1111\">A specialized ITSM called <strong data-renderer-mark=\"true\">Closed vs. Reopened<\/strong> report equips you with the essential tools to track, analyze, and ultimately improve your service management.<\/p>\n<p data-renderer-start-pos=\"1269\">Let&#8217;s navigate the world of Jira reporting and discover the tools that can transform your data into actionable intelligence.<\/p>\n<h2 id=\"How-to-track-closed-and-reopened-issues-in-Jira?\" data-renderer-start-pos=\"1395\">How to track closed and reopened issues in Jira?<\/h2>\n<p data-renderer-start-pos=\"1445\">Unfortunately, Jira Software does not have a built-in report specifically named &#8220;Closed vs. Reopened Issues.&#8221; To create such a report in Jira, you would typically need to use <strong data-renderer-mark=\"true\">workarounds <\/strong>and custom reporting configurations.<\/p>\n<h2 id=\"First-workaround\" data-renderer-start-pos=\"1671\">First workaround<\/h2>\n<ol class=\"ak-ol\" start=\"1\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"1692\">Ensure that you have the &#8220;Reopened&#8221; status defined in Jira project configuration.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1777\">Use JQL to search for issues that have ever been in the &#8220;Reopened&#8221; status.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1855\">Export the issues to other tools for building graphs, or use the Average Time in Status graph from Atlassian.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1968\">Analyze the data and make decisions.<\/p>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros:<\/span><\/strong><\/span><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2019\">Provides a simple and straightforward approach.<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons:<\/span><\/strong><\/span><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2080\">Requires manual labor.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2106\">Requires introducing a new status.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2144\">Requires non-Atlassian ecosystem apps for analyzing the data (cannot calculate &#8220;Reopen rate&#8221; automatically).<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2256\">Unable to determine how many times each issue has been reopened.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2 id=\"Second-workaround\" data-renderer-start-pos=\"2325\">Second workaround<\/h2>\n<p data-renderer-start-pos=\"2344\">You could also try to use the Jira Service Management built-in Time series report.<\/p>\n<ol class=\"ak-ol\" start=\"1\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2431\">In Jira Service Management, you can set up a Jira report to track the number of issues closed and reopened over time. To do this, you need to create a report that includes two date series:<\/p>\n<ol class=\"ak-ol\" start=\"1\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"2623\">Resolved Issues in statuses such as closed, Closed, done, etc.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2689\">Resolved Issues in the same statuses but have also been in the &#8220;Reopened&#8221; status (if this status exists in your workflows).<\/p>\n<\/li>\n<\/ol>\n<p data-renderer-start-pos=\"2816\">The report will typically look like the example shown below:<\/p>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11704&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\">The default report in Jira doesn&#8217;t offer insights into the <strong data-renderer-mark=\"true\">rate<\/strong> of Reopened Issues, which you will need to calculate separately. Additionally, it does not provide any information about tickets that have been reopened multiple times. Furthermore, if the \u201cReopen\u201d status is absent from your workflows for some reason, it will be quite challenging to quantify the occurrence of reopened cases.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2 id=\"Third-workaround\" data-renderer-start-pos=\"3345\">Third workaround<\/h2>\n<p data-renderer-start-pos=\"3363\">Yet another option is to use Jira automation (or Jira Script runner) to calculate the number of reopens per Jira issue.<\/p>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros:<\/span><\/strong><\/span><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"3496\">Enables counting the number of reopens per issue.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3549\">Does not require new statuses to be introduced.<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons:<\/span><\/strong><\/span><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"3609\">Involves creating a new custom field.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3650\">May necessitate the use of Script runner if Jira Automation is not viable for some reason.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3744\">Still requires a separate tool to generate graphs using collected data, as it cannot calculate the &#8220;Reopen rate&#8221; automatically.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"3878\">Thus, despite having powerful features to create workarounds for the reopening rate of issues, Jira does not allow for comprehensive reporting on this metric out of the box. The great thing about the Atlassian ecosystem is that we can find various reporting tools specifically designed for this purpose! Let&#8217;s take a look at them.<\/p>\n<hr \/>\n<h2 id=\"Jira-apps-to-monitor-closed-vs.-reopened-issues-compared\" data-renderer-start-pos=\"4211\">Jira apps to monitor closed vs. reopened issues compared<\/h2>\n<p data-renderer-start-pos=\"4269\">You could use <a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/\" href=\"https:\/\/marketplace.atlassian.com\/\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">many apps<\/strong><\/a> to report against ticket Reopens. Since issue reopens case is always related with status and status category change, we selected a number of<strong data-renderer-mark=\"true\"> popular Jira reporting apps <\/strong>allowing you to report against statuses, time in status and transitions from one status to another. We will now look at the selected applications together:<\/p>\n<h3 id=\"EazyBI-by-EazyBI\" data-renderer-start-pos=\"4619\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1211051\/eazybi-reports-and-charts-for-jira?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1211051\/eazybi-reports-and-charts-for-jira?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">EazyBI <\/a>by EazyBI<\/h3>\n<p data-renderer-start-pos=\"4637\">Make sure you have established the required scope of Jira projects to be imported into EazyBI as a data source. Don&#8217;t forget to establish regular updates to ensure that you report against actual data.<\/p>\n<p data-renderer-start-pos=\"4839\"><strong data-renderer-mark=\"true\">No-coding variant<\/strong>: You can create a new Jira report and use the &#8220;Transitions from status&#8221; pre-defined measure, which will provide you with a view of all transitions that have occurred on your Jira issues. When using this measure in the &#8220;Columns&#8221; section of the report, and using the &#8220;Time&#8221; dimension in the &#8220;Rows&#8221; section of the report, you will get a nice-looking report. You can remove unnecessary transitions to only see those that you consider as reopens.<\/p>\n<p data-renderer-start-pos=\"5300\">In our example, we only considered transitions from &#8220;Done&#8221; to &#8220;In progress&#8221; status.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11686&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]You can transform the table into any required chart using EazyBI.[\/vc_column_text][vc_single_image image=&#8221;11688&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros: <\/span><\/strong><\/span>This method is easy to use for operational analysis and does not require any skills in MDX or coding experience.<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>However, it may be difficult to scale for complex workflows with many transitions.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4 id=\"Coding-Variant\" data-renderer-start-pos=\"5675\"><strong data-renderer-mark=\"true\">Coding Variant<\/strong><\/h4>\n<p data-renderer-start-pos=\"5691\">One possible solution is to define a new calculated measure that checks the number of transitions from the &#8220;Done&#8221; status to the next statuses using calculated measures. Then, we can define a new measure using MDX.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11690&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]The measure added to the report accurately displays the number of transitions that occurred from the &#8220;Done&#8221; status to the next statuses. We can verify this by comparing the manually obtained results with the calculated measure-defined ones.[\/vc_column_text][vc_single_image image=&#8221;11692&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]You can also define specific measures to calculate the percentage of reopened tickets or create dimension members to ensure that you only count specific transitions from the &#8220;Done&#8221; status to other statuses. However, this will require extended coding using MDX. The same applies to calculations of the &#8220;reopening rate,&#8221; which you will need to define using MDX.[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros:\u00a0<\/span><\/strong><\/span>Very flexible approach, allowing to define tailored metrics, including \u201cReopen rate metric, %\u201d<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>Requires knowledge of MDX.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 id=\"Report-and-Timesheets-for-Jira-by-Appfire\" data-renderer-start-pos=\"6696\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1212942\/reports-and-timesheets-for-jira?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1212942\/reports-and-timesheets-for-jira?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Report and Timesheets<\/a> for Jira by Appfire<\/h3>\n<p data-renderer-start-pos=\"6739\">To create a Jira report against Jira issues transitions, you may use a combination of fields \u201cCurrent Status\u201c, \u201cHistory Status\u201c, \u201cLast transition for status?\u201c. An example of a simple report created with this technique is given below. Please note that you need to use JQL filter or Jira filter to filter issues belonging to specific projects or any other specific criteria.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11680&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros: <\/span><\/strong><\/span>Report is created in just a few clicks.<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>Such a report cannot calculate the reopen rate in %, hence making you rely on further manual calculations when dealing with massive amounts of issues\/tickets.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 id=\"Time-in-Status-for-Jira---Reports-|-Charts-|-Dashboard-by-SaaSJet\" data-renderer-start-pos=\"7333\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1219732\/time-in-status-for-jira-reports-charts-dashboard?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1219732\/time-in-status-for-jira-reports-charts-dashboard?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Time in Status for Jira<\/a> &#8211; Reports | Charts | Dashboard by SaaSJet<\/h3>\n<p data-renderer-start-pos=\"7400\">To check what Jira issues were reopened in any of your projects, simply create a report against \u201ctransition count\u201c metrics as shown below. Using this Jira report, you can easily track the number of issues that have been moved from one status to another. This will help you identify any instances where Jira issues with a &#8220;Done&#8221; status were migrated back to other statuses. In our example, there were no such cases detected.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11706&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Note: this report can be created in a table, or bar chart view, and then exported for further analysis.[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros: <\/span><\/strong><\/span>Report is created in just a few clicks.<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>Such a report cannot calculate the reopen rate in %, hence making you rely on further manual calculations when dealing with massive amounts of issues\/tickets.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 id=\"Status-Time-Reports-app-by-Bloompeak\" data-renderer-start-pos=\"8148\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1221826\/status-time-reports-time-in-status?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1221826\/status-time-reports-time-in-status?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Status Time Reports <\/a>app by Bloompeak<\/h3>\n<p data-renderer-start-pos=\"8186\">To build Jira reports which will provide us an info about tickets reopenings, we need to click \u201cnew report\u201d in the app. Then select the necessary filters and click \u201cSearch\u201c.<\/p>\n<p data-renderer-start-pos=\"8362\">You will see the list of tickets and transitions happened to them. By default, you see the duration of time Jira issues were in specific statuses. To see how often a ticket was reopened, you need to switch \u201ccount\u201c setting as shown below:<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11682&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Now, you can see how many times each issue was in every status.[\/vc_column_text][vc_single_image image=&#8221;11684&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Despite the report not providing information on whether the issue has been reopened until it is closed again (i.e. you can only calculate the report against issues that were finally closed and not stuck in any other statuses), it still provides valuable information on reopens.[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros: <\/span><\/strong><\/span>The report is very easy to configure and offers a wide range of filtering options.<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>However, it only provides a table view and lacks aggregation functionality. Additionally, it does not have the ability to calculate the reopen rate as a percentage.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 id=\"Time-in-Status-by-OBSS\" data-renderer-start-pos=\"9215\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1211756\/?tab=overview&amp;hosting=cloud\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1211756\/?tab=overview&amp;hosting=cloud\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Time in Status<\/a> by OBSS<\/h3>\n<p data-renderer-start-pos=\"9239\">The Time in Status application displays the duration of each status for filtered project Jira issues by default. To switch to viewing status transitions, you need to select &#8220;Count reports&#8221; in the application menu and then choose &#8220;Status count&#8221;. Additionally, you can select &#8220;Transition count&#8221; to see the direction of each transition.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11694&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"9577\">Combining the resulting table analysis with \u201cTransition count analysis\u201c, you may understand the number of reopens, and the directions of the actual transitions during reopens.<\/p>\n<p data-renderer-start-pos=\"9754\">A huge advantage of \u201cTime in Status\u201c app is a capability to see graphs of the statuses.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11696&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]<\/p>\n<p data-renderer-start-pos=\"9577\">Overall, this app also provides a flexible, yet easy way to report against issues reopenings.<\/p>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros: <\/span><\/strong><\/span>Super-easy to configure the report, with a lot of filtering options, and the capability to build graphs.<\/p>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>No aggregation across multiple Jira issues over time, so it is not possible to calculate the reopen rate in percentage.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2 id=\"Report-Builder-for-Jira-by-Actonic\" data-renderer-start-pos=\"10184\">Report Builder for Jira by Actonic<\/h2>\n<p data-renderer-start-pos=\"10220\"><a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1216997\/report-builder-jira-reports-and-data-analysis?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1216997\/report-builder-jira-reports-and-data-analysis?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Report Builder<\/strong><\/a> has a dedicated <strong data-renderer-mark=\"true\">&#8220;Closed vs. Reopened&#8221;<\/strong> report, which provides information on the number of Jira issues created, reopened issues, and the reopening rate as a percentage.<\/p>\n<p data-renderer-start-pos=\"10405\">The &#8220;Closed vs Reopened&#8221; ratio is calculated by comparing the number of closed tickets to the number of reopened tickets. This ratio offers insights into the <strong data-renderer-mark=\"true\">effectiveness of ticket resolution, <\/strong>with a higher ratio indicating a lower rate of reopened tickets and suggesting better overall process management performance. Monitoring and analyzing this ratio helps identify areas for improvement, implement preventive measures, and ensure thorough resolution of tickets on the first attempt.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;11698&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Actonic&#8217;s &#8220;Closed vs Reopened Report&#8221; also provides users with a Data Source table that enables quick analysis of when the reopening occurred, what the exact transition was, and provides a supportive comment to explain if the transition is counted in the Jira report itself.[\/vc_column_text][vc_single_image image=&#8221;11700&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]If necessary, you may choose to only keep the graph displaying the rate of reopened tickets as a percentage. This will hide the numbers of actually closed and reopened tickets themselves.[\/vc_column_text][vc_single_image image=&#8221;11702&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]As a Manager, you may also be interested in getting a helicopter view on the numbers of tickets being ever reopened, rather than know ever reopen case. To fulfill this need, simply click on<strong data-renderer-mark=\"true\"> &#8220;Count multiple close and reopens only once per issue&#8221;<\/strong> and your task will be completed![\/vc_column_text][vc_column_text el_class=&#8221;info-box-general&#8221;]<\/p>\n<p data-renderer-start-pos=\"2009\"><span style=\"color: #339966;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#006644\">Pros:\u00a0<\/span><\/strong><\/span><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"11663\">Very easy to configure<\/p>\n<\/li>\n<\/ul>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"11691\">Provides reopen rate in percent metric, as well as all the necessary source data for a deeper analysis.<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2070\"><span style=\"color: #993300;\"><strong data-renderer-mark=\"true\"><span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">Cons: <\/span><\/strong><\/span>Limited visuals support: Bar charts, line chart and supporting table views.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<hr \/>\n<h2 data-renderer-start-pos=\"11885\"><\/h2>\n<p>&nbsp;<\/p>\n<h2 id=\"The-Jira-reporting-app-comparison-at-a-glance\" data-renderer-start-pos=\"11885\">The Jira reporting app comparison at a glance<\/h2>\n<div class=\"pm-table-container with-shadow-observer\" data-layout=\"custom\">\n<div class=\"pm-table-wrapper\">\n<div class=\"sentinel-left\"><\/div>\n<table data-testid=\"renderer-table\" data-number-column=\"false\" data-table-width=\"760\">\n<colgroup>\n<col \/>\n<col \/>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\">\n<div class=\"ak-renderer-tableHeader-sortable-column\">\n<p data-renderer-start-pos=\"11937\"><strong data-renderer-mark=\"true\">App<\/strong><\/p>\n<figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\">\n<div role=\"presentation\">\n<div class=\"ak-renderer-tableHeader-sorting-icon cc-gls7uu\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\">\n<div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37qivc\">\n<div class=\"cc-1h55k8m\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n<th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\">\n<div class=\"ak-renderer-tableHeader-sortable-column\">\n<p data-renderer-start-pos=\"11944\"><strong data-renderer-mark=\"true\">Calculate reopens<\/strong><\/p>\n<figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\">\n<div role=\"presentation\">\n<div class=\"ak-renderer-tableHeader-sorting-icon cc-gls7uu\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\">\n<div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37qivc\">\n<div class=\"cc-1h55k8m\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n<th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\">\n<div class=\"ak-renderer-tableHeader-sortable-column\">\n<p data-renderer-start-pos=\"11965\"><strong data-renderer-mark=\"true\"><span id=\"c86f7e5e-070f-4bb0-a1ce-6fdd624298da\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"c86f7e5e-070f-4bb0-a1ce-6fdd624298da\">Calculate reopens rate, %<\/span><\/strong><\/p>\n<figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\">\n<div role=\"presentation\">\n<div class=\"ak-renderer-tableHeader-sorting-icon cc-gls7uu\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-describedby=\"11529val-tooltip\">\n<div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37qivc\">\n<div class=\"cc-1h55k8m\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n<th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\">\n<div class=\"ak-renderer-tableHeader-sortable-column\">\n<p data-renderer-start-pos=\"11994\"><strong data-renderer-mark=\"true\">Additional requirements<\/strong><\/p>\n<figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\">\n<div role=\"presentation\">\n<div class=\"ak-renderer-tableHeader-sorting-icon cc-gls7uu\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\">\n<div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37qivc\">\n<div class=\"cc-1h55k8m\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12023\">EazyBI<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12033\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12039\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12046\">MDX scripting knowledge to create percent report<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12100\">Report and Timesheets for Jira<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12134\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12141\"><span data-emoji-id=\"atlassian-cross_mark\" data-emoji-short-name=\":cross_mark:\" data-emoji-text=\":cross_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":cross_mark:\" role=\"img\" data-testid=\"image-emoji-:cross_mark:\" data-emoji-type=\"image\" aria-label=\":cross_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/cross_mark_64.png\" alt=\":cross_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":cross_mark:\" data-emoji-id=\"atlassian-cross_mark\" data-emoji-text=\":cross_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12147\">\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12153\">Time in Status for Jira<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12180\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12187\"><span data-emoji-id=\"atlassian-cross_mark\" data-emoji-short-name=\":cross_mark:\" data-emoji-text=\":cross_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":cross_mark:\" role=\"img\" data-testid=\"image-emoji-:cross_mark:\" data-emoji-type=\"image\" aria-label=\":cross_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/cross_mark_64.png\" alt=\":cross_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":cross_mark:\" data-emoji-id=\"atlassian-cross_mark\" data-emoji-text=\":cross_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12194\">\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12200\">Status Time Reports<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12223\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12230\"><span data-emoji-id=\"atlassian-cross_mark\" data-emoji-short-name=\":cross_mark:\" data-emoji-text=\":cross_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":cross_mark:\" role=\"img\" data-testid=\"image-emoji-:cross_mark:\" data-emoji-type=\"image\" aria-label=\":cross_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/cross_mark_64.png\" alt=\":cross_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":cross_mark:\" data-emoji-id=\"atlassian-cross_mark\" data-emoji-text=\":cross_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12237\">\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12243\">Time in Status by OBSS<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12269\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12276\"><span data-emoji-id=\"atlassian-cross_mark\" data-emoji-short-name=\":cross_mark:\" data-emoji-text=\":cross_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":cross_mark:\" role=\"img\" data-testid=\"image-emoji-:cross_mark:\" data-emoji-type=\"image\" aria-label=\":cross_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/cross_mark_64.png\" alt=\":cross_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":cross_mark:\" data-emoji-id=\"atlassian-cross_mark\" data-emoji-text=\":cross_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12283\">\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12289\">Report Builder<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12307\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12314\"><span data-emoji-id=\"atlassian-check_mark\" data-emoji-short-name=\":check_mark:\" data-emoji-text=\":check_mark:\"><span class=\"emoji-common-main-styles emoji-common-node emoji-common-emoji-image cc-9fkst0\" title=\":check_mark:\" role=\"img\" data-testid=\"image-emoji-:check_mark:\" data-emoji-type=\"image\" aria-label=\":check_mark:\"><img loading=\"lazy\" decoding=\"async\" class=\"emoji\" src=\"https:\/\/pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net\/atlassian\/check_mark_64.png\" alt=\":check_mark:\" width=\"20\" height=\"20\" data-emoji-short-name=\":check_mark:\" data-emoji-id=\"atlassian-check_mark\" data-emoji-text=\":check_mark:\" \/><\/span><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"12321\">\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div class=\"sentinel-right\"><\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<p data-renderer-start-pos=\"12326\">All apps were tested without custom workflows, where reopened issues end their lives in the &#8220;reopened&#8221; status. We aimed to reproduce the typical business flow where any issue ends up in &#8220;Resolved&#8221; or &#8220;Closed&#8221; status after it has been re-resolved since reopening.<\/p>\n<hr \/>\n<h2 id=\"Conclusion\" data-renderer-start-pos=\"12590\">Conclusion<\/h2>\n<p data-renderer-start-pos=\"12602\">In the realm of Jira reporting, <a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/\" href=\"https:\/\/marketplace.atlassian.com\/\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Atlassian Marketplace<\/strong><\/a> offers a diverse selection of apps to cater to a multitude of needs. While the apps showcased here represent just a handful of the available options, they demonstrate the versatility of reporting solutions within Jira.<\/p>\n<p data-renderer-start-pos=\"12876\">When it comes to generating closed vs. reopened reports directly within Jira, <a class=\"cc-tgpl01\" title=\"https:\/\/marketplace.atlassian.com\/apps\/1216997\/report-builder-jira-reports-and-data-analysis?hosting=cloud&amp;tab=overview\" href=\"https:\/\/marketplace.atlassian.com\/apps\/1216997\/report-builder-jira-reports-and-data-analysis?hosting=cloud&amp;tab=overview\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Report Builder <\/strong><\/a>stands out as a top choice. This app not only allows you to calculate reopens but also provides the capability to calculate the reopen rate, all without the need for extensive MDX scripting knowledge. With Report Builder, you can effortlessly gain valuable insights into the state of your Jira issues, making it the <strong>optimal solution for simplifying your Jira reporting needs<\/strong> in Jira. Y<span id=\"f650ae67-7052-4aff-80b8-6d4f254b7e01\" class=\"inline-highlight first-mark-highlight last-mark-highlight\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"f650ae67-7052-4aff-80b8-6d4f254b7e01\">our path to enhanced reporting capabilities begins here! <\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Creating a Closed vs. Reopened report helps you to optimize your service management. We have tested the most popular reporting apps for Jira using this example. Find your winner!<\/p>\n","protected":false},"author":15,"featured_media":11722,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single_cta.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[242],"tags":[300,324,291],"class_list":["post-11678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-atlassian-best-practises","tag-agile-en","tag-jira-reporting-en","tag-report-builder-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Closed vs. reopened reporting apps comparison for Jira - Actonic \u2013 Unfolding your potential<\/title>\n<meta name=\"description\" content=\"Jira reporting apps compared \u2714\ufe0f Closed vs. reopened \u2714\ufe0f Best Atlassian solutions \u2714\ufe0f Read now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actonic.de\/en\/closed-vs-reopened-reporting-apps-comparison-for-jira\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Closed vs. reopened reporting apps comparison for Jira\" \/>\n<meta property=\"og:description\" content=\"Jira reporting apps compared \u2714\ufe0f Closed vs. reopened \u2714\ufe0f Best Atlassian solutions \u2714\ufe0f Read now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actonic.de\/en\/closed-vs-reopened-reporting-apps-comparison-for-jira\/\" \/>\n<meta property=\"og:site_name\" content=\"Actonic \u2013 Unfolding your potential\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-10T13:27:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-19T13:06:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/actonic.de\/wp-content\/uploads\/2024\/01\/02-RB-cmparison-Closed-vs-Reopened-in-Jira-EN.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patricia Modispacher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patricia Modispacher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/\"},\"author\":{\"name\":\"Patricia Modispacher\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#\\\/schema\\\/person\\\/c700b8aadff4de9c01f096c78149a808\"},\"headline\":\"Closed vs. reopened reporting apps comparison for Jira\",\"datePublished\":\"2024-01-10T13:27:01+00:00\",\"dateModified\":\"2024-01-19T13:06:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/\"},\"wordCount\":2448,\"image\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/02-RB-cmparison-Closed-vs-Reopened-in-Jira-EN.jpg\",\"keywords\":[\"Agile\",\"Jira reporting\",\"Report Builder\"],\"articleSection\":[\"Atlassian Best Practises\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/\",\"url\":\"https:\\\/\\\/actonic.de\\\/en\\\/closed-vs-reopened-reporting-apps-comparison-for-jira\\\/\",\"name\":\"Closed vs. reopened reporting apps comparison for Jira - 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