{"id":11259,"date":"2023-08-02T08:25:07","date_gmt":"2023-08-02T06:25:07","guid":{"rendered":"https:\/\/actonic.de\/?p=11259"},"modified":"2025-01-22T17:36:04","modified_gmt":"2025-01-22T16:36:04","slug":"jira-service-management-vs-servicenow-feature-comparison","status":"publish","type":"post","link":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/","title":{"rendered":"Jira Service Management vs. ServiceNow: Feature Comparison"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

What is Jira Service Management?<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”11262″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”45px”][vc_single_image image=”11215″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Jira Service Management (JSM)<\/strong><\/a> is a service management solution for any high-velocity team looking to streamline their processes to resolve issues faster. JSM is built on the established Jira platform and integrates seamlessly with Jira Software. <\/strong><\/a>Although now known as a flexible ITSM <\/strong><\/a>solution, JSM can also be applied beyond IT teams in Enterprise Service Management (ESM).<\/p>\n

Through its ITIL-compliant focus and integration of fundamental IT service management best practices, Jira Service Management enables organizations to improve the efficiency and quality of their IT services. JSM’s service management functionalities, including self-service portals, service-level agreements (SLAs) <\/strong><\/a>and queues, support the seamless implementation of the ITIL framework.<\/p>\n

What is ServiceNow?<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”11266″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”30px”][vc_single_image image=”11264″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

ServiceNow also provides a powerful solution for IT departments looking to accurately handle requests, issues, and changes. With Operations Management (ITOM), ITSM and IT Business Management (ITBM), ServiceNow helps organizations efficiently manage their teams, projects, and customer interactions. Although ServiceNow’s cloud-native SaaS platform is known for its comprehensive ITSM\/ITIL capabilities, it can also be applied to ESM solutions.<\/p>\n

From workflow <\/strong><\/a>automation to incident and problem management to configuration and knowledge management, ServiceNow covers a wide range of business needs.<\/p>\n

Jira Service Management vs. ServiceNow: Feature Comparison<\/h2>\n

Both service management solutions are suitable for similar requirements. But it’s worth taking a closer look to find out which tool can best optimize your processes.<\/p>\n

<\/div>\n
\n
\n
<\/div>\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n
\n

Features<\/strong><\/p>\n

\n
\n
\n
\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n
\n
\n

Jira Service Management<\/strong><\/p>\n

\n
\n
\n
\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n
\n
\n

ServiceNow<\/strong><\/p>\n

\n
\n
\n
\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/th>\n<\/tr>\n
\n

Implementation<\/p>\n<\/td>\n

\n

Simple configuration without required support<\/p>\n<\/td>\n

\n

Configuration is complex and hard to do without developer help<\/p>\n<\/td>\n<\/tr>\n

\n

Implementation time<\/p>\n<\/td>\n

\n

Average 1.57 months<\/p>\n<\/td>\n

\n

Average 5.19 months<\/p>\n<\/td>\n<\/tr>\n

\n

Pricing<\/p>\n<\/td>\n

\n

Transparent and easy to understand pricing, cheaper than ServiceNow<\/p>\n

    \n
  • \n

    20 dollars per month per agent<\/p>\n<\/li>\n<\/ul>\n<\/td>\n

\n

Confusing pricing with different packages, more expensive than Jira Service Management<\/p>\n

    \n
  • \n

    100 dollars per month and user<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n

\n

Availability<\/p>\n<\/td>\n

\n

On-premise and cloud<\/p>\n<\/td>\n

\n

Cloud<\/p>\n<\/td>\n<\/tr>\n

\n

User interface<\/p>\n<\/td>\n

\n

Interactive, users find their way around easily<\/p>\n<\/td>\n

\n

Users have a sharper learning curve<\/p>\n<\/td>\n<\/tr>\n

\n

Scalability<\/p>\n<\/td>\n

\n

Great scalability due to continuous development as well as more than 600 available Atlassian Marketplace Apps<\/strong><\/a><\/p>\n<\/td>\n

\n

Lack of scalability due to inflexible architecture<\/p>\n<\/td>\n<\/tr>\n

\n

Encourage collaboration<\/p>\n<\/td>\n

\n

Seamless collaboration between development and IT through strong integrations of Jira Software and Jira Service Management<\/p>\n<\/td>\n

\n

Lack of visibility and integration capabilities as service desk operations and DevOps teams are separate entities<\/p>\n<\/td>\n<\/tr>\n

\n

API for applications<\/p>\n<\/td>\n

\n

Well-documented APIs for creating plug-ins<\/p>\n<\/td>\n

\n

Well-documented APIs for creating plug-ins<\/p>\n<\/td>\n<\/tr>\n

\n

Updates<\/p>\n<\/td>\n

\n

Regular updates<\/p>\n<\/td>\n

\n

Two releases a year and patches in March and September<\/p>\n<\/td>\n<\/tr>\n

\n

Knowledge base<\/p>\n<\/td>\n

\n

Available with Confluence<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n<\/tr>\n

\n

Coding development<\/p>\n<\/td>\n

\n

No visual environment for users, code must be developed in IDE<\/p>\n<\/td>\n

\n

Visual environment in low code<\/p>\n<\/td>\n<\/tr>\n

\n

Incident\/problem management<\/p>\n<\/td>\n

\n

Customize incidents, resolve problems faster<\/p>\n<\/td>\n

\n

Powerful incident and problem management modules<\/p>\n<\/td>\n<\/tr>\n

\n

Configuration management<\/p>\n<\/td>\n

\n

Flexible data structure for registration of important services<\/p>\n<\/td>\n

\n

Logically structured asset and service representations through CMDB<\/p>\n<\/td>\n<\/tr>\n

\n

Reporting functions<\/p>\n<\/td>\n

\n

Predefined solutions for generating reports and integrating powerful reporting tools<\/strong><\/a><\/p>\n<\/td>\n

\n

Reporting function with limitations, performance analytics are chargeable<\/p>\n<\/td>\n<\/tr>\n

\n

Mobile deployment<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n<\/tr>\n

\n

DevOps integration<\/p>\n<\/td>\n

\n

Available with marketplace apps<\/p>\n<\/td>\n

\n

Integration possible with additional effort<\/p>\n<\/td>\n<\/tr>\n

\n

ITIL compliant<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n<\/tr>\n

\n

SLA management<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n<\/tr>\n

\n

Chats<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n

\n

\u2705<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n<\/div>\n

 <\/p>\n

For a detailed analysis and listing of all features, as well as customer reviews, see the Gartner comparison: Jira Service Management vs. ServiceNow.<\/strong><\/a><\/p>\n

Choosing between Jira Service Management and ServiceNow<\/h2>\n

Although ServiceNow<\/strong> has strong features as a ticketing tool and 24\/7 support is available, the user interface can occasionally be perceived as rigid and cause delays. For organizations with a high volume of ticket requests, the need for specific tags to identify tickets and their occasional failure to update could make them difficult to keep track of.<\/p>\n

Jira Service Management <\/strong>is comparatively <\/strong><\/a>more user-friendly and integrates ideally with other Atlassian products, enabling seamless collaboration and breaking down silos in organizations. <\/strong><\/a>In contrast to other ITSM platforms, JSM users save 80% on costs and benefit from a transparent pricing model with no hidden fees or expiring discounts. The uncomplicated adaptation to (growing) business requirements is also one of the advantages of Jira Service Management.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”11268″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”11260″ img_size=”full” add_caption=”yes” alignment=”center” onclick=”link_image”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

When to use ServiceNow<\/h2>\n

ServiceNow may be suitable for you if you focus mainly on complex ITIL processes and use many features of the software \u2013 otherwise, the performance is inadequate in terms of high costs as well as configuration efforts.<\/p>\n

When to use Jira Service Management<\/h2>\n

Choose Jira Service Management if you are looking for a flexible solution that leads the way in collaboration, workflow automations as well as integrations, according to surveys. JSM is beneficial for all types of businesses, especially if you already use other Atlassian products like Confluence <\/strong>and desire seamless collaboration within your organization.<\/p>\n

[\/vc_column_text][vc_empty_space height=”100px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

We compare the market leaders among ITSM solutions: Jira Service Management vs. ServiceNow. Find out which features differ and when you should use JSM.<\/p>\n","protected":false},"author":15,"featured_media":11291,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single_cta.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[242],"tags":[342,280],"class_list":["post-11259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-atlassian-best-practises","tag-atlassian-best-practises","tag-jira-en"],"acf":[],"yoast_head":"\nJira Service Management vs. ServiceNow: Feature Comparison - Actonic \u2013 Unfolding your potential<\/title>\n<meta name=\"description\" content=\"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jira Service Management vs. ServiceNow: Feature Comparison\" \/>\n<meta property=\"og:description\" content=\"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/\" \/>\n<meta property=\"og:site_name\" content=\"Actonic \u2013 Unfolding your potential\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-02T06:25:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-22T16:36:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patricia Modispacher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patricia Modispacher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/\"},\"author\":{\"name\":\"Patricia Modispacher\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#\\\/schema\\\/person\\\/c700b8aadff4de9c01f096c78149a808\"},\"headline\":\"Jira Service Management vs. ServiceNow: Feature Comparison\",\"datePublished\":\"2023-08-02T06:25:07+00:00\",\"dateModified\":\"2025-01-22T16:36:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/\"},\"wordCount\":944,\"image\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/34-JSM-vs-ServiceNow-EN.jpg\",\"keywords\":[\"Atlassian Best Practices\",\"Jira\"],\"articleSection\":[\"Atlassian Best Practises\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/\",\"url\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/\",\"name\":\"Jira Service Management vs. ServiceNow: Feature Comparison - Actonic \u2013 Unfolding your potential\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/34-JSM-vs-ServiceNow-EN.jpg\",\"datePublished\":\"2023-08-02T06:25:07+00:00\",\"dateModified\":\"2025-01-22T16:36:04+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#\\\/schema\\\/person\\\/c700b8aadff4de9c01f096c78149a808\"},\"description\":\"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#primaryimage\",\"url\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/34-JSM-vs-ServiceNow-EN.jpg\",\"contentUrl\":\"https:\\\/\\\/actonic.de\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/34-JSM-vs-ServiceNow-EN.jpg\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/jira-service-management-vs-servicenow-feature-comparison\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/actonic.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jira Service Management vs. ServiceNow: Feature Comparison\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/actonic.de\\\/en\\\/\",\"name\":\"Actonic \u2013 Unfolding your potential\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/actonic.de\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/actonic.de\\\/en\\\/#\\\/schema\\\/person\\\/c700b8aadff4de9c01f096c78149a808\",\"name\":\"Patricia Modispacher\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g\",\"caption\":\"Patricia Modispacher\"},\"url\":\"https:\\\/\\\/actonic.de\\\/en\\\/author\\\/patricia-modispacher\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Jira Service Management vs. ServiceNow: Feature Comparison - Actonic \u2013 Unfolding your potential","description":"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/","og_locale":"en_US","og_type":"article","og_title":"Jira Service Management vs. ServiceNow: Feature Comparison","og_description":"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!","og_url":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/","og_site_name":"Actonic \u2013 Unfolding your potential","article_published_time":"2023-08-02T06:25:07+00:00","article_modified_time":"2025-01-22T16:36:04+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","type":"image\/jpeg"}],"author":"Patricia Modispacher","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Patricia Modispacher","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#article","isPartOf":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/"},"author":{"name":"Patricia Modispacher","@id":"https:\/\/actonic.de\/en\/#\/schema\/person\/c700b8aadff4de9c01f096c78149a808"},"headline":"Jira Service Management vs. ServiceNow: Feature Comparison","datePublished":"2023-08-02T06:25:07+00:00","dateModified":"2025-01-22T16:36:04+00:00","mainEntityOfPage":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/"},"wordCount":944,"image":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#primaryimage"},"thumbnailUrl":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","keywords":["Atlassian Best Practices","Jira"],"articleSection":["Atlassian Best Practises"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/","url":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/","name":"Jira Service Management vs. ServiceNow: Feature Comparison - Actonic \u2013 Unfolding your potential","isPartOf":{"@id":"https:\/\/actonic.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#primaryimage"},"image":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#primaryimage"},"thumbnailUrl":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","datePublished":"2023-08-02T06:25:07+00:00","dateModified":"2025-01-22T16:36:04+00:00","author":{"@id":"https:\/\/actonic.de\/en\/#\/schema\/person\/c700b8aadff4de9c01f096c78149a808"},"description":"Jira Service Management vs. ServiceNow \u27a1\ufe0f Feature comparison \u2714\ufe0f ITSM solutions \u2714\ufe0f Read now!","breadcrumb":{"@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#primaryimage","url":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","contentUrl":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/actonic.de\/en\/jira-service-management-vs-servicenow-feature-comparison\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/actonic.de\/en\/"},{"@type":"ListItem","position":2,"name":"Jira Service Management vs. ServiceNow: Feature Comparison"}]},{"@type":"WebSite","@id":"https:\/\/actonic.de\/en\/#website","url":"https:\/\/actonic.de\/en\/","name":"Actonic \u2013 Unfolding your potential","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/actonic.de\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/actonic.de\/en\/#\/schema\/person\/c700b8aadff4de9c01f096c78149a808","name":"Patricia Modispacher","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/83f51d32f34328d5faa7ff0292d03497d7df01baf810b0dc95a98f9818a08b7b?s=96&d=mm&r=g","caption":"Patricia Modispacher"},"url":"https:\/\/actonic.de\/en\/author\/patricia-modispacher\/"}]}},"jetpack_featured_media_url":"https:\/\/actonic.de\/wp-content\/uploads\/2023\/08\/34-JSM-vs-ServiceNow-EN.jpg","_links":{"self":[{"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/posts\/11259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/comments?post=11259"}],"version-history":[{"count":0,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/posts\/11259\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/media\/11291"}],"wp:attachment":[{"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/media?parent=11259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/categories?post=11259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/actonic.de\/en\/wp-json\/wp\/v2\/tags?post=11259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}